We tipped at the a la carte restaurants. Might sound stupid but I cant seem to figure it out. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Hi, I really want to stay at the grande but feel Ill be giving up our beach views from our room. If you plan to take a day trip, consider visiting at Xel-Ha. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Delicious. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Extremely friendly and connected with the audience. First of all, thank you SO much for this review. It was a little frustrating. Seriously, its some of the nicest sand you will ever sink your toes into. Then we took the boat to Mexico and got a real taste of the city!! You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Delicious. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. BUT we didnt spend much time on the beach. However, if worried, it may be a good idea to book a few ahead of time. Yes, the service all around the resort is great. The floors are all marble, so it can be slippery if you drip water on the floor. We had a blast. We hope you have fun! Our boys enjoyed the simple penne pasta with butter. Hello and thank you for the incredible review, comments, and photos! We are going back feb 2021. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. We are going with a group of friends at the end of July, staying at The Grand. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Which brand is it and is it replenished daily in the room? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The food is really very good so I wouldn't worry about that at all. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Do you know what is included with that? I would suggest you speak to Palace Resorts about Diamond Status. Is it the one between the Olympic pool and the half moon pool? We struggled with the tipping etiquette as well. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Were going there in January. Just ignore them and continue walking until you get outdoor. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. We traveled with a family of friends and had a fantastic time. Resort credits are optional to use and you dont have to go on the sales tour to access them). Are there activities for that age? Is this the only higher priveldge club? Seafood options at the poolside buffet. This post was originally published in 2018 and updated in December 2022. Not as big as the Water Park at The Grand, but still pretty cool. It is so great and helpful article. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Our youngest boy, Connor, absolutely LOVED this place. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. There are pictures of it above (it has small waterslides). Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. To make reservations, dial 0 on your phone. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? You can find prices through various booking sites. Thank! You pay the same price, but we get a small commission for every booking. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Thanks, Mitchel. Nice overview. Do you get a pager or phone or something incase they want their parents? 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. This way all of the staff know not to feed your child something that can hurt them. We thank you for your support. By booking the Grand, you also have access to Nizuc so you cant go wrong. Thanks for your review. The brand of the water bottle is Epura. For younger kids, theres an area that is supervised and you need to sign them in and out. You pay the same price, but we get a small commission for every booking. You place the beef on the the hot plate and cook to your liking. Did you find the credit useful? The interactive games are very cool. Foods were good, pastries were amazing. We had to find small bills often and the front desk was not able to help. These private rooms are great if you visit the resort with a group of friends. It looks like our flight out on the last day does not leave until 5pm. There are several buildings on the property. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Youre going to have a great time. I wish you guys great lives (and always be safe!) Are there staff members to watch over the children? Thanks for the great post. Are tween kids safe to walk from the pool to the gaming area on their own? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. But every thing that was open was very safe. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Cam, Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. We could eat this all day long. Spa - the spa is absolutely amazing. We used the $1500 credit for dolphin swim and it was amazing. Youll have a great time! Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. They are still asking us how the white doves came out of his hand. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Or you could order from the main menu. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. This is the Diamond Elite Pool. Yum. What is your opinion on the Grand vs the other Moon Resorts? Thanks And was the water at the beach swim able or did you enjoy being in the sand? Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. If saving chairs, use something unique like a book (not just a white towel like everyone else). This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Its not cheap, but you get a lot for your money. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Tripadvisor performs checks on reviews. I did not see any pictures for JC Steakhouse in your review. His heart of gold deserves the talent Gabino has. It was another memorable meal. Layout: Resort consists of 3 hotels. They seemed to be very careful, and we didnt have any issues. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). We ordered two as our appetizers. The elegant Lobby Bar chandelier is a work of art. View from our 3rd floor balcony. Atmosphere also beautiful, relaxing, and elegant. Thanks. There is a map online of which trolley can take you where. Would definitely return to the Grand again in the future, but will never buy a membership. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. thanks. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Maybe presidential suites? This is the adult only pool at the Grand at Moon Palace. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. You just take as many towels as you need. Marilyn. We really liked the one by Cuzco restaurant closer to the ocean. Erin. I would say that teenagers would really love this resort. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. He had a soak every morning while watching cartoons. Where to begin?! Erin, Hi. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. This is one of the only areas we found that is not all-inclusive. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Hi. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! The shower in our room even had kids shampoo. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Allergies are a big concern for us. Succulent roasted duck served on a root vegetable mash. One of the buildings illuminated at night. When room service is included you have to order breakfast in bed, right? Ha ha. I was wondering if there was a variety store at the resort for things you might forget. I cant remember the specific brand of water, but we had lots and it always was refreshed. Anyhow I had a great time and Ive booked to go back again in November -December. Had a fabulous time and could have stayed longer. Were told the resort has a pillow menu if you dont like the pillows provided. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Just wondering if you did any upgrades? We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Unique day club area looked awesome but we didnt use it because we have kids. I would suggest downloading their app. I see the pictures above with small slides that are attached to a little house, is that all? Thanks so much leaving to go there 6/22 for a week. They provided floats for the lazy river . Learning to float in the wave pool. So, I would contact The Grand to ask. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. Hello, Unwind in our luxurious accommodations. We LOVED Jade and Travoli. You can order drinks and food while you enjoy a few rounds of bowling. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Water slide at the Sunrise resort. Can you recommend some idea of what a family can do in the area until 5pm? They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. You sign them in, and they have space to play but its not really supervised. Thanks again! and well make sure to visit you again soon. We loved our evening here. Thanks! I wonder if you know if the beach has food and beverage service with waiters Thanks for giving an in depth review of the resort. Travelled during spring break (near full capacity), two adults, two kids. Hi. The resort was beautiful. Tuna poke served in a coconut bowl. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . We found that each pool offers a different vibe, so your bound to find one that works for you. If thats true it is a bummer. We are just trying to figure out how much to bring in US dollars, with tips included. We also tipped at the pool. Learn how your comment data is processed. Its extremely thorough & makes an upcoming trip very exciting!! . I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We just got back from this amazing resort! Thank You for the great pictures! Hi & as others have said, thank you for all the details in your review. . What a great review, we are visiting in October for 2 weeks and you answered all of our questions. We spent time at most pools and did not have trouble finding loungers. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! And thats just The Grand property. We were very impressed by the quality and options. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) with our boys! We prefer the pools anyways. Guests like you make our Palace family full of joy and satisfaction. Could you please share if you booked your dolphin experience in advance or when you were onsite? Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Thanks again for everything! If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Sunrise, Nizuc and Grand. We slept well during our stay. We stayed in the Nizuc section very close to the Grand section. Thanks. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. I dont ever recall them asking for proof of Connors age (he was 4). Connor had fun floating down the lazy river with his Mama. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. What is cost for golf? If you like long walks on the beach, this beach has you covered. The grand will be hosting many music festivals. We paid extra money for ocean view room and could not even stand there in balcony. Did you feel this way or was it just a minor inconvenience? We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. 3. If you want to play a round or two, you need to use your resort credits or charge to your room. Also are any of the pools at grand side heated? We always could find a chair and restaurant seating also wasnt an issue. I believe these are the Lebanese Falafels, but Im not sure. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. It was very helpful! There are no annoying towel cards required. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Your email address will not be published. You can see the top of the water slides in the distance. The beds, pillow and linen are very comfortable. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Sometimes even in paradise you want to chill in your room! Sunrise and Nizuc are fabulous too! And so will your 4 year old. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. It was a lot of food! He was absolutely wonderful every single day, at every single hour. Travelled during spring break (near full capacity), two adults, two kids. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Hi Martin they are separate resorts, but located side by side. Our days were full bouncing from pool to game room to restaurant. Aside from tips, did your family spend in addition at the resort? Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Below are a few of the dishes we sampled at Jade Restaurant. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. . Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility!