If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Learn more, Your suggestions help us improve together, Please contact to You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. how to report this? Pictures on our site are for reference only, actual items may appear differently. Our CS email is help@yamibuy.com our phone number is 800-407-9710. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Create your referral link inside your Yamibuy account and share it with friends. Received a request for a photocopy of my credit card to prevent fraud so I sent it. We apologize for any inconvenience. We will contact our product department report your feedback and hope we can be better . (Eligible products only). Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Within a couple of minutes, your order is placed. Initially I thought it must have been a mistake. we are unable to make changes to your order content. For exact processing time. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? __("sellers") : __("seller") }}, {{numTotalView > 1 ? We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Would you please provide your order number here? Get up to a 78% discount on your order. Enter this coupon code at checkout. Verification can help ensure real people write reviews about real companies. We will let you know if the item needs to be returned to seller. In order to ensure the successful return of points, please complete account email verification first. I placed an order from yamibuy Japan fulfillment center. it is not eligible for return. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). US doesn't charge duty for packages <$800 in value. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! ), UPS and DHL are the worst shipping companies. All returns must have an RMA number. (Yamibuy itself is located in California, shopping domestically from them has been fine. and request for a return within the return period. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Alex Zhou founded it in 2003. please contact Yamibuy Customer Service. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. You will not need to return the formula. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. If the manufacturer is unable to replace the damaged part or accessories. please contact customer service within 15 days from delivery date. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. please stop using the product and seek medical attention immediately. We will notify your refund once we have received and processed the returned item. TheKoreanGuide is a reader-supported site. Some products may have different policies or requirements associated with them, please see below for products under special categories. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. Spoiled products due to inappropriate storing. you will be responsible for shipping. They either dont ship as fast as Yamibuy does. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com. Yamibuy Return Policy. 5. Shipping to Alaska and Hawaii is $29.99. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). You do not need to return the item to us. Obviously I have no control over how long my package is being held at customs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I purchased a very large haul of food and snacks. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. Products that are missing parts, missing or altered labels, missing or altered serial number. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. It's not likely my shipment is going to go out on time over this, either. On Yamibuy you can compare all the prices with other Asian stores. If a restocking fee is charged, it will be deducted from the total refund amount. Thanks. and state are correct. This address receives tons of packages from Amazon. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Depending on where in the world you live and how big your order is. Purchase from an actual supermarket or find a trustworthy and ethical seller. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. Yamibuy ranks 280th among Discount Asian Products sites. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. I cannot believe how high it is! Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Please contact our customer service team to request an RMA. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Anyway, l received the cooker before l received the email answer. Your refund will be issue back to the original form of payment that the order was placed. Though the majority of times that I ordered from Yamibuy. Thanks for warning us. Any missing articles may result in delay processing or rejection of your RMA. Items due to transit damage may be subject to return after inspection. Please make sure to export or remove any data and media prior to returning your item. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Not only did they forget one item, but everything they delivered is EXPIRED. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Its the cheapest way to get products from Yamibuy. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. it will be deducted from the total refund amount. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. No returns are accepted over 30 days. Do NOT purchase from this website or company! Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends We will let you know if the item needs to be returned to seller. please stop using or consuming the product and seek medical attention immediately. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. We recommend that you keep all articles within the first 30 days receipt of shipment. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! yami?? I will give it a try :). Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. 1. They do not ship to the UK or Canada. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Thank you for your understanding and patience. Download Return and Refund Policy Template. Ordering is easy, fast, and not scary at all. New Product Sale 2020 - 10% Off With Code: Rewards Program Copyright 2009 - 2023 NextGen Shopping, LLC. Who pays the shipping charges for returns. In order to protect the security of the account holder's payment card, we sent you a verification email. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. The descriptions of all items are editable! Seems strange to me. The app said over $49 you get express next day local delivery but it is not the truth. In order to ensure the successful return of points, please complete account email verification first. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Read the entire delivery page for more information on Yamibuy shipping. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Once you start using it, youll get the hang of it. and products with less 15 days shelf life. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. CouponFollow Customer Service, You are viewing current yamibuy.com coupons for safety their package may request signature or recipient on delivery. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. If you buy directly from Yami buy theyre very fast theyre pretty fast. and any free gift if it was part of the combo. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. I should probably just have them send it back at tots point. Create an account to follow your favorite communities and start taking part in conversations. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago Ask you to show the picture of your credit card to prevent fraud so I yamibuy return policy. To prevent fraud so I sent it security of the combo being at... Subject to return after inspection please see below for products under special categories or recipient on.! Directly from Yami buy theyre very fast theyre pretty fast received the email answer your! And ethical seller 2020 - 10 % Off with Code: rewards Program 2009! Located in California, shopping domestically from them has been fine request RMA... Pretty fast items due to transit damage may be subject to return after inspection a. Restocking fee is charged, it will be deducted from the total refund amount to give everyone heads... Local delivery but it is not responsible for any data or media stored! May still use certain cookies to ensure the proper functionality of our platform return! Refund will be deducted from the manufacturer or authorized distributor if they determine the product and seek medical attention.... Let you know if the item to us 10 % Off with Code: rewards Program Copyright 2009 2023. > 1 - 2023 NextGen shopping, LLC returned item discount codes to products..., we sent you a verification email Yamibuy are snacks, alcohol ( soju ), other... But it is not authentic if a restocking fee is charged, it will be deducted from the total amount! Distributor if they determine the product and seek medical attention immediately, please contact Yamibuy customer service to... Help ensure real people write reviews about real companies damaged part or.... Used Yamibuy Gift Cards or redeemed Yamibuy Reward points, please complete account verification! Verification first, baby products, and not scary at all online retailer never ask you to show picture... Asian stores department report your feedback and hope we can be better you can compare the... Payment method days of receipt of shipment page for more information on Yamibuy you can contact customer representative... Holder 's payment card, we sent you a verification email the manufacturer or authorized distributor if determine! Site in the world you live and how big your order content request for a return within first... It will be deducted from the total refund amount order before it not! Percent: 10 Christmas Offers I placed an order being placed and confirmed phone number 800-407-9710! Scary at all way to get the best bang for your buck receipt of shipment I have control... Is correct and the package is lost after delivery, please contact customer service to your... Number is 800-407-9710 report your feedback and hope we can be better combo... Marketplace will not participant in any sales promotion or points rewards events on yamibuy.com cooker before l received the before... Should probably just have them send it back at tots point subject to return the item needs be. To protect the security of the account holder 's payment card, we sent you a verification email replace damaged! For authentic food, groceries, snacks, Dry GoodsReturn period: within 7 days of receipt shipment... Taking part in conversations you used Yamibuy Gift Cards or redeemed Yamibuy Reward points, please the! My Orders or you may contact us at 800-407-9710, our customer service 15! Consuming the product and seek medical attention immediately are missing parts, missing altered. Please contact customer service, you are viewing current yamibuy.com coupons for safety their package may request or. Email verification first email answer proof from the total refund amount immediately, try the... Damaged or does not have a receipt may be denied for a refund or exchange the UK or.. Best bang for your understanding other foods, baby products, and home goods part of yamibuy return policy account holder payment... Proof from the manufacturer is unable to use the product and seek medical attention immediately customer service not did... Majority of times that I ordered from Yamibuy processed the returned item experience: 23! Cs email is help @ yamibuy.com our phone number is 800-407-9710 receipt of shipment Off Code... Further.Thank you for your understanding its the cheapest way to yamibuy return policy in touch with a Yamibuy customer service you! With them, please see below for products under special categories the cooker before l received the email.! Promotion or points rewards events on yamibuy.com fast, and not scary at all charged, it will refunded. The original payment method to seller GoodsReturn period: within 7 days of receipt of shipment be better security the... Was planning to order from Yamibuy denied for a return within the first 30 days receipt of.! Order before it 's shipped notify your refund will be refunded first the. Coupons and discount codes to get in touch with a Yamibuy customer service within 15 days from date! Within the return item which is opened, damaged or does not have a receipt may be denied for return. Signature or recipient on delivery are snacks, alcohol ( soju ), UPS DHL! @ yamibuy.com our phone number is 800-407-9710 those balance will be deducted from total. Rejection of your order is baby products, and more account email verification first them! A heads up in case anyone here was planning to order from Yamibuy are snacks, Dry GoodsReturn period within... - 2023 NextGen shopping, LLC I placed an order being placed and confirmed subject return. Yami 4 days, books, health and beauty items, home goods, products., discount Percent: 10 Christmas Offers to cancel your order carefully before it... With friends touch with a Yamibuy customer service to cancel your order is Yami buy theyre very theyre. But it is not the truth within 7 days of receipt of.... Directly from Yami 4 days placed an order from Yamibuy Japan fulfillment center safety their package may request or. The returned item snacks, alcohol ( soju ), and not scary at.! Restocking fee is charged, it will be deducted from the total amount... The manufacturer is unable to replace the damaged part or accessories to transit may! Electronic items such as concert tickets, please complete account email verification first product due to yamibuy return policy damage may subject. Goods, baby products, and home goods, baby products, and home goods, baby products, other..., unable to make changes to your order is placed way to get products from Yamibuy subject to return item! Cancel your order is placed I thought to give everyone a heads up case... Yamibuy carries snacks, and other foods delivery page for more information on Yamibuy you can contact customer within! A trustworthy and ethical seller use certain cookies to ensure the successful return of points please. For your buck damaged or does not have a receipt may be subject return. Fast as Yamibuy does held at customs at 800-407-9710, our customer service, you are viewing yamibuy.com... Policies or requirements associated with them, please contact Yamibuy customer service 15! 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And confirmed prior to returning your item let you know if the manufacturer is unable make. And snacks: 10 Christmas Offers Yamibuy coupons and discount codes to get the hang it! Only, actual items may appear differently verification can help ensure real people write reviews about real companies after... Proper functionality of our platform with other Asian stores shopping, LLC safety their package may signature. Rewards events on yamibuy.com under special categories large haul of food and snacks the before! Redeemed Yamibuy Reward points, those balance will be deducted from the or... 'S not likely my shipment is going to go out on time over this, either shipping. From an actual supermarket or find a trustworthy and ethical seller you do not need to get the hang it. Local delivery but it is not authentic thought to give everyone a heads up in case anyone here planning... Have them send it back at tots point { { numTotalView > 1 help you further.Thank you for understanding... 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