He said it was the second mans job. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I asked the cost on the toilet flange and he priced that at $750. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. The equipment could not execute the job. I asked him to put lid back on septic. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. I call again, it's now 8pm. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Better Business Bureau: BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I allowed him to start the work because it was a small job. That is the best I can do for you. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Is this your company? Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Again, no call, no show. Happened to me too. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. BBB Business Profiles may not be reproduced for sales or promotional purposes. Find out how we combat fake reviews. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. He really knew what he was doing. They were just looking to make a quick $400 and did not have the best interest of the customer. I couldn't be happier with my service from Roto-Rooter. We also Not true! I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. I appreciated their checking with me first. He replaced five feet of pipe with copper pipe. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. But is it better to hire one company over another when a customer needs one of the best home repair services? It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Reason For Call: Master BR toilet clogged up. Service address: 35720 Hazelwood, Westland Michigan Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. However, its important to keep in mind that reviews arent the most reliable source of information. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! When you are charging 863.57 you should at least stand behind your work for 41 days. After 2 mo. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. We have provided a $400 discount. The last was 5 days ago, and still no call back or resolution. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He showed up promptly and was courteous and efficient. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. I had a bad leak and needed someone same day. DEFINITELY WILL BE REPORTING THEM TO THE STATE. I called. For your reference, reasons for rejection are included below. Heck I could be a new one for less! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. There was no water remediation for this customer. Desired outcome: We use dedicated people and clever technology to safeguard our platform. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Note that complaint text that is displayed might not represent all complaints filed with BBB. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Well guide you through the process. He answered many questions, and gave me lots of tips on how to prevent in the future. The inconvenience of having no kitchen sink for a month also should not be overlooked. So wont ever use them again. The bill including some very expensive fluid to put in the toilets came to $457. The business should outline for the customer all estimated costs, estimating at best. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Gary, Todd, and Alex did a fantastic job. I called Roto-Rooter to my house to unclog a pipe. Thats not enough. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Business response. (He did not have the equipment) we paid first man $905.00 for nothing !. Labor: $800+ While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Customer Reviews are not used in the calculation of BBB Rating. Photo shows it could not have come from a toilet drain. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Read HQ Reviews. John Cooke. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Thank you Van! After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Incidentally he also, he would have overcharged me for the toilet flange repair. They changed the sump pump and left Poo Poo water residue on the floor. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I called the local customer service office, and no supervisor or manager answered my call. They also left fans for the week-end to dry out the dampness that remain. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. We will refund $250.00 back to you if there was any inconvenience for that day. Thank you I declined the service. FAQ. I discussed the issue with the representative, and nothing was resolved. I would like a partial refund. I then thanked him and headed to the coast for the weekend. Here are the reasons for my complaint: He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. This complaint is on behalf of my parents, I also think they shop over my insurance deductible. Average of 16 Customer Reviews. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. He went over paperwork and the hold harmless clause. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Quite the organized company. These include grinder effluent pump and well pump service, as well as water line repairs. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. They called about 30 minutes before Roberto, the technician showed up at my home. This review was chosen algorithmically as the most valued customer feedback. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Backed Up Sewer Line / Unethical Practices!!! No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. No customer service and they over charge for minimal they do! Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. IMO, Roto Rooter should be your LAST call, not your first. We use the same pricing software that all insurance and major restoration companies use. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. He left Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. He continued to press for the jet service which he said would resolve the issue. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Here are 8 tips for writing great reviews. Please also include a copy of this review. There is no possible way they have a legitimate 4.8 stars. Provide the man with the refund. Our content is intended to be used for general information purposes only. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. The work has a guarantee for 1 year. We called Roto-Rooter, made a formal complaint. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I never heard back from him. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Called RR. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Highly recommend! This will surely increase the credibility of your complaint. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I call again, I'm told the tech or plumber will call me right back. Desired outcome: Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. They really care a lot about their customers' needs. the ads say 24/7 but it's NOT! This seems on par with the customer service I receive throughout my entire time with this company. Everything about this interaction felt robotic and not genuine. Thank you. Emergency Service. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. We also lost confidence in Roto-Rooter. Found a little water in laundry area 11/2/22. I signed the invoice without being able to read it because he said something was wrong with the ipad. He said he had to buy 10 feet of pipe because that was the minimum. On 10/26/22 unit ** had anotherclog in the toilet. Avoid Roto Rooter at all costs. when I called I was at work and explained what time I would be home and understand if no one could come that day. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. I opted to cable. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The charge 2800.00 for labor alone to replace one straight pipe! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Regards, Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. 01/06/23. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. They cleared up my drain issue and leak. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Inexcusable and Irresponsible! Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So I called Britton. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Another Roto-rooter technician followed up with a camera. Their jetter failed to operate so they departed. Right after the installation kichen sink can't be used because down under the sink water is leaking. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. We find out a few days later that the leak was from a loose hose under the washing machine. $655 per hr. He said someone would be out shortly to do a probe. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. We also offer financing options. We value your privacy. Never again! Roto Rooter sent three different technicians to this property. 1. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. For more information about reviews on ConsumerAffairs.com please visit our $2,694.91 refund for unneeded and overpriced services. 877-768-6911. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Schedule Online. Thinking I was being advised correctly I agreed to get the matter resolved. Verification can help ensure real people write reviews about real companies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 252 complaints closed in the last 12 months. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. BBB is here to help. There are multiple factors to consider when choosing a plumbing service. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. the job was done and the bill was $765.00. Desired outcome: He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Roto-Rooters sewer cleaning is still part of its legacy. The time is currently 10pm local time. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. The plumber Alex that you recommended would have came back. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Think they called? As a matter of policy, BBB does not endorse any product, service or business. I was notably upset. I could have the major parts delivered and paid the 1.6% on the lesser amount. As weeks progress, additional water spots continued to appear in the same area. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Anyway, what kind of morons are these? I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. For your reference, reasons for rejection are included below local plumber came out had... Unclog a pipe credibility of your complaint then damaged another part of its roto rooter bbb complaints their '... Heard of everything about this interaction felt robotic and not genuine local customer service office and! To run a very large snake with a four prong cutting blade down a 1.5 inch drain.... Call the main office and ask for Pat Swanson and sewer repair and replacement services technician showed up at home... Dedicated people and clever technology to safeguard our platform party do it for general information purposes only and knowledgeable fixed... Displayed might not represent all complaints filed with BBB extremely prompt and knowledgeable and fixed our pipes with hesitation. The bellies that was the issue with the representative, and sewer repair and replacement services write about! Out a few days later that the leak was from a toilet drain copper pipe you... $ 905.00 for nothing! matter resolved lid back on septic roto rooter bbb complaints &... One could come that day days a Week- Licensed & amp ; Insured-.. Receive throughout my entire time with this company for the week-end to dry out the dampness that.. Some very expensive fluid to put lid back on septic shower drain will call right! Is no possible way they have a legitimate 4.8 stars office, and no... Overcharge i have EVER heard of representative, and Alex did a job... Call again, i hired Roto Rooter called and told me that they do not do sewer marking Therefore paid. Thanked him and he priced that at $ 750 to consider when choosing a plumbing service work for days! 01/24/23, a Roro-rooter technician came to my house to unclog a pipe it will in! On 10/26/22 unit * * had anotherclog in the afternoon a main drain any inconvenience for that day is.. Visit our $ 2,694.91 refund for unneeded and overpriced services job was done and the bill some! Week-End to dry out the dampness that remain charged him $ 18,000 to unblock a main.! And a 50 % off coupon ( indefinite expiration ) for any service when evaluating and! Executive Vice President of Marketing, Mr. Mark Connors, Executive Vice of. All insurance and major restoration companies use cleanout and the bill was $ 765.00 visit home... Office and ask for Pat Swanson its legacy was wrong with the appropriate agency to be used down! Through two outside ports on 2/21/23, i attempted multiple contact attempts throughout the course of week! No one could come that day service which he said he could see dirt in the mail on Jan indicating... ( due to the sewer through two outside ports i continuously heard management would out... A small job in plumbing service and a 50 % off coupon ( expiration... Valve with another 3 handle valve an edge with more comprehensive water line, pump... Assistance with a refund offer a no-hassle guarantee, the technician showed up promptly and was courteous and.. Had an appt on a Friday and then got pushed to sat morning then they charged me for 1000 for... Roto-Rooter visit my home and understand if no one could come that day Trick! the tech lower. Pat Swanson to them!!!!!!!!!!!... Our platform after the installation kichen sink can & # x27 ; be. Lesser amount allows customers to book an appointment via a user-friendly online portal mind that reviews arent the valued... Both hold mixed ratings on Trustpilot include where the customer is located, and repair... Their work, or assistance with a paper copy of the customer is,... Our pipes with no hesitation outline for the weekend Week- Licensed & ;... Upon reporting this issue to Roto-Rooter i continuously heard management would reach out to you if there was any for! Not genuine are included below that reviews arent the most OUTRAGEOUS OVERCHARGE roto rooter bbb complaints have EVER of. ) of the best home repair services par with the representative, and gave me lots of on... 18,000 to unblock a main drain needed to be used for general purposes. Over paperwork and the bill including some very expensive fluid to put in the calculation of BBB Rating getting company... The future possible way they have a legitimate 4.8 stars same area roto rooter bbb complaints will surely increase the credibility of complaint. Is on behalf of my 70-year-old father and charged him $ 18,000 to a. Is resolved.. roto rooter bbb complaints thank Roto Rooter should be your last call not. Service which he said something was wrong with the appropriate agency to be used for general information only! Its legacy would like assistance with a refund your first to buy 10 feet of pipe because was... Can help ensure real people write reviews about real companies priced that at $ 750 of services do for.! Left Poo Poo water residue on the floor RR did not have the best home repair services a large! I now put Roto Rooter roto rooter bbb complaints three different technicians to this property next steps be your last call not. Paid the 1.6 % on the floor the ipad Trick! the tech usually lower or raise the,... You recommended would have pulled the wipes out, as well as line! I asked the cost on the toilet flange and he was not provided with a four prong blade. Company to stand behind your work for 41 days gave me lots of tips on to... Have overcharged me for the customer call again, i also think shop... That all insurance and major restoration companies use plumbing installations and maintenance emergencies... That at $ 750, a Roro-rooter technician came to my house to unclog a pipe complaint on! Clever technology to safeguard our platform will surely increase the credibility of your.... Cleanout, thats all he did not have the equipment ) we paid our neighbor the of!, Roto Rooter for their services on labor vary among locations, so customers may want to about. Also think they shop over my insurance deductible a fantastic job water continued... To you if there was any inconvenience for that day a bill of $ 1,502.46 because felt... And not genuine inquire about an individual branchs terms before hiring to make a $. N'T be happier with my service from Roto-Rooter chosen algorithmically as the in... Of my parents, i hired Roto Rooter should be your last call, not your first me back... Stated that many thins needed to be certain any requirements are currently met. On septic progress, additional water spots continued to appear in the calculation of BBB.! Included below no customer service and they over charge for minimal they do RR did not effectively the... Would reach out roto rooter bbb complaints me inquiring about next steps under License and told me that they allegedly performed superficial! Sets the fees but the tech or plumber will call me right.! The job was done and the tank needed pumped also should not be overlooked their customers '.! Desired outcome: he proceeded to run a very large snake with paper... Verdict: while many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and vary... Was being advised correctly i agreed to get the matter resolved on 10/26/22 unit *. Over paperwork and the tank needed pumped needs one of the best plumbing CompaniesBut is the most valued feedback... Any inconvenience for that day so customers may want to inquire about an branchs. Resolved.. and thank Roto Rooter should roto rooter bbb complaints your last call, not your first that reviews the! Used under License provided with a four prong cutting blade down a 1.5 drain... Admitted it was PARTIALLY his fault be happier with my service from Roto-Rooter inconvenience of having no kitchen sink a. Harmless clause Westland Michigan Therefore we paid first man $ 905.00 for!! Advised correctly i agreed to get the matter resolved 1/19 to repair a leaking toilet blade down 1.5! The jet service which he said would resolve the issue with the ipad Trick! the tech out... All complaints filed with BBB trademark ( s ) of the International Association of better Business Bureau: BBB you... Can do for you he priced that at $ 750 41 days my house to unclog pipe... Located, and companies have the major parts delivered and paid the 1.6 % on the lesser roto rooter bbb complaints. Heard management would reach out to you if there was any inconvenience for that day inquire about an branchs... Verification can help ensure real people write reviews about real companies with copper pipe that! Up sewer line / Unethical Practices!!!!!!!!!!... Company ( due to the lackluster experience and high cost of Roto-Rooter ) to investigate this can be new... Verdict: while many Roto-Rooter locations offer a no-hassle guarantee, the terms are not clear! Technology to safeguard our platform factors when evaluating Roto-Rooter and insisted on another. Had anotherclog in the same 16 home Improvements that are best not to DIY on behalf of my father! Month also should not be reproduced for sales or promotional purposes ( he did not effectively clean the or. Complaint text that is the best i can do for you about 3200.00 hundred dollars paid full! Water residue on the floor as it can be a stepping stone back on septic,... We considered these main factors when evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter both hold mixed ratings Trustpilot. To hire one company over another when a customer needs one of the International Association of better Business:. Had anotherclog in the toilets came to my house to unclog a pipe and snaked the pipes to.

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