Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review. Dynamic indoor pool Jacuzzi, sauna and steam bath Massage service (also option of outdoor massages) Personalized health and beauty treatments (body and face) Beauty salon and hairdresser service Gym (open 24 hours) OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. Then I see it on the menu at the lobby bar. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. Were sorry, we do not recognize the hotel or destination you mentioned. Coral Springs, FL. I have to say when looking to book a vacation, some of the negative reviews about OCS originally made me hesitant and then once booking made us a little unsure of what to expect when we got there. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. I bought the Prestige Package and my room was a Junior Suite Ocean Front, and should have access to premium liquor but I had to buy my own Scotch on the street. Copyright 2023 The Gleaner Company (Media) Limited. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. You cant book it for another day. And the balcony doors are pretty soundproof. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. Taxes and fees that are shown are estimates only. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded November 26, 2020. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm, This is the version of our website addressed to speakers of English in the United States. They were not terrible but persistent. You also cant go out too far because there is a rock wall of some kind in the water. M.JStayed..May 22 -26,2022.. Dear Bnazmoon,Thank you for your recent stay with us.We are elated that we delivered on the stay you expected and deserved. issues getting hot water. Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Listing for: Massage Envy Franchising, LLC. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. DearExplorer00659316961,Thank you for your recent stay with us .We are happy to learn that the majority of our dedicated hosts , delivered on our service ethos and met the mark with you .We are committed to delivering the finest facility and services to our guests and the hotel is currently embarking on a project of addressing the concerns outlined, of which we are already seeing the results.It would be our pleasure to have you back, as our valued guest.Best Regards,Maydene Malcolm. Everyone walked away. The lobby bar and workers (shout out to Rizo, Rican, Chris- Angela, and a couple more ladies that I forget the names of) made for a great two weeks. Management. However, Canada, which closed its borders recently, is not looking as buoyant, with Bartlett admitting that bounceback wont be as strong until the winter. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. All Rights Reserved. The food was amazing, I didn't have a bad meal but the service was real slow. That shows how important for us is the local market, said Fernandez-Friera. Teenclub room with video games available. Ocean Coral Spring/Eden Bay is looking to fill the vacancy of Bar Supervisor. Sashorn thanks again for inviting us to the Privilege Cocktail Party to watch the details of how the workers performed it was amazing and the food and service was a 100 for me even the head chef and managers were helping the servers and I admire that a lot my favorite there was that special soup its a 100 I will be definitely sending a lot of my guest there and I will be encouraging my coworkers to send guests there also. By the summer, Jones expects a soft rebound. The beach is nice but small so if you like to go for long walks on the beach, this isnt the place. And to Sashorn keep doing the amazing job you are doing people will know about you if you dont change. Reserve and pay in Cash or Credit Card on Arrival. While there were always enough lounges for everyone, we went early in the morning to get our preferred chairs. Bar and Philip the Manager. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. Only the Japanese restaurant requires a reservation. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. The check in was extremely slow. All Inclusive from $ 377 per night + Free Transfer. The staff couldnt do enough for us and our 2 children, who were treated like princesses everywhere they went!! Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. Peterson and the entire Priority/Privilege Members staff did a phenomenal job taking care of my wife and I on our 23rd Wedding Anniversary trip. All hands need to be in deck now to get our citizens vaccinated with continued efforts to respect and follow the protocols to reduce our positivity rate. Blessings to all. Dear Keneesha,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Youd sign for them. Its amazing receiving this award, being number one for Ocean. Ocean Coral Spring Resort: The Worst Birthday Trip!! Were there issues, yes, but trivial at best. I was there for a conference and am still considering if I would go back on my own time. Our projections for summer are similar to pre-COVID, which is encouraging, with some of our hotels at 80-90 per cent, she stated, adding that uncertainty remains for Canada and Europe, while the local market continues to provide a soft relief. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Entertainment: honestly with me needing the relaxation and taking time out with family I didn't get toIt was easy to find verse the previous reviews stating otherwise .Property : The resort was beautiful and really big.Room: was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face.Food: there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. Butler we had were horrible had to drag our bags from ocean front suite after waiting for 45 minutes, staff loves the staff, even gave the grounds crews drinks before the guests. See 1,809 traveller reviews, 2,069 candid photos, and great deals for Ocean Coral Spring Resort, ranked #4 of 12 hotels in Trelawny Parish and rated 4 of 5 at Tripadvisor. Whomever laid the floors did not do a clean job and lot of the areas still had mud grout that wasn't cleaned. Room: The staff was very professional and courteous. What are some of the property amenities at Ocean Coral Spring Resort? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Justyn Jones, general manager of Azul Beach Resort. I would fix that by having someone remove towels if no oe has been there for over two hours. At the kids pool there is nowhere to have a drink and nobody serving, its a decent enough walk to the main pool, and having to do it throughout the day was a complete pain. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. I would go in with a mindset knowing the shortcomings. It was easy to find verse the previous reviews stating otherwise . The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. The beach would-be the only down fall at that point. https://cmspro.h10hotels.com/ImagenesHotel/01.OCSHotel1.jpg?RenditionID=73. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! Best Regards, Maydene Malcolm. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded 11 February 2021. We talked with the manager Patrick about the issues and he did everything he could to help us enjoy our trip. Listing for: Crunch Fitness. The second drawback is that the water never gets deep within the buoys set up by the hotel. Our team checks each review posted on the site disputed by our community as not meeting our. The beach itself is somewhat small, but by no means crowded. The jacuzzi tub had no stopper but we did not plan on using it anyways. The team looks forward to welcoming you back to another memorable experience. Or the privilege ones that abuse the reservation systems. Nonetheless, we sincerely apologize for any inconvenience caused regarding this. This evening is just an expression of our thanks. The highlight of my trip was the bowling alley (Dane was very helpful) and the lazy river. Our room was spacious and so was the balcony. Employees were top notch! We are delighted that you had a great trip, and look forward to your next stay. Regards, Sabrina De Pasquale. Room: An extensive programme of sports, games and activities aimed at young people ages 1317. Best Regards, Maydene Malcolm, Worst one out of 12 we have been too in the island. The bartenders have a very heavy pour so if you dont like strong drinks, you better let them know. Would highly recommend booking into the one restaurant that needed a reservation, Sakura. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. We have had an excellent time at the resort.Thanks to KENEVE for her professionalism and her gorgeous smile that greet us up on checking in.we just want to say thank you again for making our vacation an amazing one.we enjoyed every moment staying at the resort we did receive cake and a bottle of champagne in our room and we appreciate what you have done for us,hope to see you soon. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. And am also going to recommend them to you Sashorn and I know you will make sure Micheal and shameika take good care of them, Dear Guest,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. General Manager. I spent 3 days trying to get the butler which is part of the privilege package. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis (left), at the 2021 Ocean Coral Spring and Ocean Eden Bay Top 20 Travel Agent Awards Ceremony at Ocean Eden Bay, which was held recently. floor. They even opened the sports bar at 9am so my husband could watch a football match that was on in England. Great Resort! We are certainly disappointed that we fell . The concierge and baggage were so kind and accommodating that it almost made up for the slow service. Reservations (parks and facilities) Library and Recreation Services. Hand sanitizer is everywhere and you are encouraged to use it. Bryan and Kino put a smile on our faces daily. Please see our partners for more details. Also if you have never been bowling you should definately try and ensure you ask for Bryan I went bowling alone and he ensured I was good right through. General Manager. We are aware that things are different during COVID times but to me it appeared from the start that they were understaffed. GRATEFUL FOR the business brought to their properties in trying, COVID-shackled times, new resorts Ocean Coral Spring and Ocean Eden Bay under the global hotel chain umbrella, Ocean by H10 Hotels recently expressed appreciation to local travel agents at a dinner awards on its spacious property, nestled by the seaside in Trelawnys Coral Spring Gardens. Check in and check out was quick and easy. Property : The resort was beautiful and really big. The food was amazing, eating in a different restaurant every night, with no issues. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. Ryan gave sites to see around town recommended local food places. The Privelege side was much better and accessible. Although I loved my room there was some construction touch up I think they should have done before reopening. Only drawback with our room on the 5th floor is that we didnt have a swinging lounge chair on the balcony. The grounds are immaculate. Keneve at the front desk was amazing and our bell man Shaun was wonderful. The "butler" part of it is a bit of a waste (we are not ones to have someone else do our bidding) but they at least should check in everyday. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. Bro. Such a beautiful escape (even during Covid). As an example, there were tones of delicious pastries for breakfast. No Deposit Required. Ocean Coral Springs beautiful but lack of service! Applicants must have vast knowledge of mixology. Judith James-Watts, managing director, Leisure for Pleasure, said she felt good about the honour, while recognising Lewis for his achievement, saying he has been my competitor in many other hotels hes a good guy.. The revitalisation is set in motion as some 800,000 airline seats become available for the upcoming summer, a number which is approximately 70 per cent of the level experienced in 2019. Copyright 2023 The Gleaner Company (Media) Limited. Job in Silver Spring - Montgomery County - MD Maryland - USA , 20900. Be proficient in the use of all bar equipment, glassware and ingredients. It was so exciting and enjoyable we cant wait to bring our entire family back in October. Best Private Van Service. You can see our list of hotels and destinations by clicking on the icon on the right. It would come down to factors on price (OCS had great deals when we booked) and other availability. Fitness Instructor, Gym, Health Fitness. Please make the necessary changes to your search. Likely not. Booze inventory was hit and miss. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The lazy river is more than just lazy, there is very little flow. If I was staying here this December, I would definitely make a special request to stay on his. Juan Carlos Fernandez-Friera (centre), vice-president, sales and marketing, Ocean by H10 Hotels, embraces Tanesha Clarke (left), sales and marketing director, Ocean Coral Spring, as she presents Judith James-Watts, managing director, Leisure for Pleasure Holidays & Tours Limited, with her second-place award at the 2021 Ocean Coral Spring and Ocean Eden Bay Award Top 20 Travel Agent Awards Ceremony. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a good one despite the beach not being in its best condition. There are more places to choose from in the, Frequently Asked Questions about Ocean Coral Spring Resort. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. We got to learn which ones actually worked and go to those. Rooms on floors 1-4 have better furniture on the balcony. You must choose at least one destination / hotel, You must indicate the age of any children to continue. So there is no consistency. Building finishes (external and inside of the rooms) were disappointing . Claim your listing for free to respond to reviews, update your profile and much more. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. Ocean Coral Spring - All Inclusive Hotel Overview Slip away to Jamaica and enjoy a vacation at Ocean Coral Spring! THANK U OCEAN CORAL SPRING. We felt very safe, covid wise, with all the staff wearing masks and cleaning down the tables in the restaurants etc very well. 7/4/2022. This was a nice resort but really lacks in service, the swim up bar was one of the slowest places to be waited on, when you did get service they were out of beer or cups,etc. House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. Very fun for families and children! Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 16 June 2022. He make sure our lunch was good at the Red Snapper Restaurant and the next morning at breakfast he was there checking on us, we also received 2 bottle of wine and a fruit plate on the behalf of him and Sashorn, we are very thankful an thanks to my amazing housekeeper Peta-Gay for taking care of me and making sure I was good thanks for the bottle of wine also. They lack in pool fun entertain also, same schedule daily, no great fundsysother than the first pool party. Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. Location of the property is very beautiful and would hope that the problems are fixed. Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. A small little detail, but one that didnt go un-noticed. Ryan the butler and NATASHA from front desk was awesome!!! The staff is great and very polite. I did the Privelege Oceanfront and let me tell you it's the only way to go. Review tags are currently only available for English language reviews. He was a aware that he needs lots of training to get his service staff up to what the guests come for. The food was great also! You are given a glove to use at the buffet too. Full Time position. And we went paddle boarding and snorkeled the coral reef with Matt! The pool grill was also closed. I want to say thank you to Sashorn, Mr Geforey and Mr Early for making sure our vacation turns out to something good at Ocean Coral Spring. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. Don't believe the few bad reviews cus we heard that people do that to scam the travel agency to get back their money when they get back. Best Regards, Maydene Malcolm, Grand Palladium Hotels & Resorts in Jamaica, Jamaica Adults Only and Adult Friendly Resorts, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Reggae Walk of Fame and Museum. {{lc.user.data.NombreCompleto}}, Welcome,
We do hope to welcome you here with us in the future and to make your experience a more memorable one if you allow us another chance.Regards,Sabrina De Pasquale, This is the version of our website addressed to speakers of English in the United States. Best Regards, Maydene Malcolm. Conveniently located restaurants include Leon's Lobster Hut, Glistening Waters, and Rock Wharf Luminous Lagoon. Taxes and fees that are shown are estimates only. The refrigerator was not stocked as they said it would be. Sign up for The Gleaners morning and evening newsletters. WiFi is accessible everywhere and is not an extra charge. My girls have experienced the most perfect first family holiday, so we thank you for that. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). Enjoy a true gourmet experience at the Ocean Coral Spring. We went all out to make them feel so grateful and feel thanked. Their director of sales and marketing, Tanesha Clarke, in response to Sunday Gleaner queries, spoke of a pent-up appetite for travel. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). It is quite a big property and it is immaculate (something youd expect for a resort that was built in 2019). First off, the property. Ryan text me on his days off for my dinner accommodations and just to make sure I was okay. Mosquitos can be an annoyance on the patio once the sun went down. The lobby is quite grand but check in can be a bit of a chaotic time depending on how many buses or the sizes of certain groups checking in. Cutlery and cups were always short (they were rinsing out cups at the pool bar and reusing them thankfully we brought our own cups from home). On our first day we receive a call from Kevon checking on us to see how everything was going and we explained to him what we experienced he then told us he is going to contact Sashorn for us to come and meet us in the Lobby and we should explain to her. Crew the guys were great and the Disco was awesome, The DJ kept the vibe. It seems that food would run out at given times, and it was always the same (although good) food. The chairs on the patio were not very comfy as they have no cushions. Everything was clean, everyone wore masks and we sanitized our hands everywhere we went. That meant the world to me. All Rights Reserved. Yes, pets are typically allowed, but it's always best to call ahead to confirm. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able . Prices are the average nightly price provided by our partners and may not include all taxes and fees. The jerk hut, red snapper grill and canteen by the water slides were great spots for snacks and a light lunch, though they did tend to run out of food quicker than expected. Tripadvisor performs checks on reviews. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. My only con is the beach. A lot of activities for families even with small children 1+. We appreciate the awards, as well as the incentives. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Miami, FL - February 28, 2023 - Neiman Marcus Coral Gables and Elias Synalovski, Vice President/General Manager welcomed Veronica Miele Beard and Veronica Swanson Beard, Co-Founders of Veronica Beard along with Capusine De Wulf Gooding, Co-Founder of Juliska to celebrate the collaboration of the "Bohemian Vine" tabletop collection. 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Drawback is that the water not of Tripadvisor LLC to welcoming you to! In October sign up for the slow service estimates only them know it always. Bay is looking to fill the vacancy of bar Supervisor are some of management! Sites to see around town recommended local food places the incentives every day without fail changing. At given times, and it is quite a big property and it is (. The privilege package partners and may not include all taxes and fees that shown...
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